Privacy Policy
Last updated: July 21, 2026
Privacy Policy
The Custom Jeweler respects your privacy. This Privacy Policy explains the types of information we may collect when you visit our website, create an account, start a jewelry project, contact us, or otherwise use our services. It also explains how we may use and protect that information.
Information We May Collect
Depending on how you interact with us, we may collect:
- Contact information, such as your name, email address, telephone number, billing or shipping address.
- Account information, such as login details and information associated with your jewelry project or order.
- Project information you choose to provide, including jewelry preferences, measurements, messages, inspiration images, design files, or other details needed to discuss or create your custom jewelry.
- Communications you send through our contact forms, chat, email, telephone, or other communication channels.
- Technical information, such as your IP address, browser type, device type, referring page, pages visited, and general website activity.
How We Use Information
We may use the information we collect to:
- Respond to inquiries and consultation requests.
- Create, manage, and communicate about custom jewelry projects.
- Provide account, order, shipping, and project updates.
- Operate, maintain, secure, and improve our website and services.
- Prevent fraud, misuse, or other unauthorized activity.
- Comply with applicable legal and regulatory requirements.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve the visitor experience. Where available, you can manage optional cookie preferences through the website’s cookie settings.
For additional information, please review our Cookie Policy.
How Information May Be Shared
We may share information with service providers that help us operate our website, communicate with customers, manage projects, process transactions, deliver orders, or provide other business services. These providers receive information only as reasonably necessary to perform their services.
We may also disclose information when required by law, to respond to a valid legal request, to protect our rights or the safety of others, or in connection with a business reorganization, merger, or transfer.
Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, enforce agreements, and satisfy applicable legal obligations.
Data Security
We use reasonable administrative and technical measures intended to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Your Choices and Requests
Depending on your location, you may have rights regarding your personal information. You may contact us to request access to, correction of, or deletion of information associated with you. Certain information may need to be retained when required for legal, security, transaction, or recordkeeping purposes.
Third-Party Websites
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for the content or privacy practices of those third parties.
Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly request personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy as our website, services, or legal obligations change. The updated version will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions or requests concerning this Privacy Policy, please contact us through our website or using the following details:
The Custom Jeweler
2 West 45th Street, Suite 1705
New York, NY 10036
Phone: 646-569-3678